Howdy, y’all! Welcome to Fashion Apparel Co., where we bring a touch of Southern charm right to your doorstep. We know you might have questions about our products, shipping, returns, and more. Below, we’ve gathered some common queries to help make your shopping experience as smooth as our favorite sweet tea. If you don’t find what you’re looking for, just holler at us—we’re here to help!
Products
What types of products do you offer?
We offer a wide range of Southern-inspired fashion, including accessories, bags, belts, booties, boots, bottoms, bralettes, bridal wear, clothing, crop tops, dresses, dusters, earrings, footwear, hats, and home items. Our “Curvy Chics” line is specially designed for curvy figures, and “Hippie Soul” brings bohemian vibes to your wardrobe.
Do you have plus-size options?
Yes, we do! Our “Curvy Chics” collection is tailored for those with curvier figures, ensuring a comfortable and stylish fit. We believe everyone deserves to enjoy Southern charm, no matter their size.
Are your products authentic and high-quality?
Absolutely! We take pride in offering unique, high-quality fashion pieces that reflect Southern elegance and durability. Each item is carefully selected to ensure it meets our standards for style and craftsmanship.
Shipping & Delivery
Where do you ship to?
We ship worldwide, except to Asia and some remote areas due to logistical constraints. Whether you’re in Europe, Australia, or beyond, we’ve got you covered!
What are your shipping options?
We offer two convenient methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after shipment) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after shipment). Both options are reliable and handled with care.
How long does order processing take?
We’re a small team with a big heart, so please allow 1-2 days for us to process your order. We double-check everything to ensure it’s perfect before shipping!
Will I receive a tracking number?
Yes, we’ll send you a tracking number once your order ships, so you can follow its journey from our rustic Portland home to yours.
Returns & Exchanges
What is your return policy?
We want you to love every piece! If something isn’t right, you have 15 days from the day you receive your item to initiate a return. Just email us at [email protected], and our friendly team will guide you. Items must be unworn and in original condition to qualify.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer. We recommend using a trackable method to ensure your return reaches us safely.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment method.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.
Is my payment information secure?
Yes, we use industry-standard encryption to keep your payment details safe. We never store your full credit card information on our servers.
Account & Orders
How do I track my order?
After your order ships, you’ll receive a tracking number via email. Click on the link to see real-time updates on your delivery.
Can I change or cancel my order?
We process orders quickly to get them to you fast, so changes or cancellations are only possible within a few hours of placing the order. Email us immediately at [email protected], and we’ll do our best to help!
Do you offer discounts or promotions?
Yes! Check our “Deal Of The Day” section for amazing discounts. We also offer free shipping on orders over $50, so it’s easy to save while stocking up on Southern style.
Need more help? Don’t hesitate to reach out to our friendly team at [email protected]. We’re here to make your experience joyful and stress-free—quicker than you can say “y’all come back now!”
Thank you for choosing Fashion Apparel Co., where we deliver not just clothes, but a piece of Southern soul.